Privacy Policy

1. Who we are

DoctorBookly ("we", "us") operates an international healthcare connection platform at doctorbookly.com. We help users discover doctors, hospitals, labs, health offers, jobs, blood donation listings, and related services.

Contact for privacy requests: privacy@doctorbookly.com

2. Information we collect

• Account data: name, email, phone, role (patient, doctor, hospital, etc.), login credentials.
• Profile & listing data: professional credentials, facility details, photos, locations, availability.
• Booking & communication data: appointment requests, messages, reviews, favorites.
• Technical data: IP address, device/browser type, pages viewed (via analytics cookies).
• Health-related content you choose to submit: symptoms questions, blood requests, job applications (may include CV data).

3. How we use information

• Provide platform features: search, booking, chat, notifications, saved listings.
• Verify providers and moderate content for safety and quality.
• Improve security, performance, and user experience.
• Send service-related communications (account, bookings, OTP verification).
• Comply with legal obligations and respond to lawful requests.

We do not sell personal information. We do not provide medical diagnosis or treatment through the platform.

4. Legal bases (GDPR / UK GDPR)

Where applicable, we process data based on: contract (providing the service), legitimate interests (security, analytics, fraud prevention), consent (marketing cookies where required), and legal obligation.

5. Sharing & international transfers

We may share data with hosting providers, email/SMS services, payment processors (where used), and analytics tools under appropriate agreements. Data may be processed in countries other than your own; we apply safeguards consistent with applicable law.

6. Retention & security

We retain data while your account is active and as needed for legal, security, and backup purposes. We use encryption in transit (HTTPS), access controls, and monitoring. No method is 100% secure; please use a strong unique password.

7. Your rights

• Access, correction, deletion, restriction, portability (where applicable).
• Withdraw consent for optional processing.
• Object to certain processing and lodge a complaint with your supervisory authority.

Request rights via privacy@doctorbookly.com. Account deletion may be available in your dashboard settings.

8. Children

The platform is not directed at children under 16. We do not knowingly collect data from children without parental consent.

9. Changes

We may update this policy. Material changes will be reflected by updating the "Last updated" date. Continued use after changes constitutes acceptance.

10. Advertising & remarketing

With your consent (via our cookie banner), we use Google Analytics, Google Ads, and Meta Pixel to measure visits and advertising performance. These partners may set cookies on your device subject to their policies. You can opt out of non-essential cookies at any time. See our Cookie Policy and Advertising Policy.

We do not use sensitive health data for ad targeting without explicit consent and legal compliance.